How can we help?

FAQ

Ordering

What size should I buy?

For first-time customers, we recommend ordering the find your size sampler and trying out different sizes at home.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Will my order be delivered discreetly?

Yes. Your Caliber order will be shipped in plain, unmarked packaging with no mention of what's inside. Whether it's delivered to your home or office, no one will know but you. 

Get in touch

Have questions about your order, or a general enquiry?